IT Managed Services
You have the vision. Now you need the people to make it happen. You’ll find the expertise required to make your next IT execution and implementation a success at SAS Quest Inc.
Software Managed Services, often referred to as Managed Software Services or Software Managed Service Providers (MSPs), involve the outsourcing of software-related tasks and responsibilities to a third-party service provider. These providers specialize in managing, monitoring, and maintaining an organization’s software applications, systems, and infrastructure. Here are key aspects of Software Managed Services:
Software Maintenance and Updates
Managed service providers ensure that software applications are kept up to date with the latest security patches, bug fixes, and feature enhancements.
Regular software updates are applied to maintain the reliability, security, and performance of applications.
Software Monitoring and Performance Management
Managed service providers use monitoring tools to oversee the performance of software applications and infrastructure.
They proactively identify and address issues, ensuring optimal software operation.
Technical Support and Helpdesk
Managed service providers offer technical support to end-users and customers, addressing software-related inquiries, issues, and troubleshooting. Helpdesk services provide assistance through various communication channels, including phone, email, chat, and ticketing systems.
Security Management
Managed service providers implement security measures to protect software applications and data.
They monitor for security threats and vulnerabilities, deploy security updates, and respond to security incidents.
Data Backup and Recovery
Managed service providers implement and manage data backup and disaster recovery solutions to protect against data loss and system downtime. Regular data backups and recovery planning are part of their services.
License Management and Compliance
Managed service providers manage software licenses, ensuring that organizations are compliant with software vendor licensing agreements. They help organizations avoid costly licensing violations.
Software Integration and Configuration
Managed service providers assist in the integration of software applications with other systems, databases, and services.
They handle configuration tasks to ensure proper functioning and interoperability.
Application Customization and Enhancements
Managed service providers offer customization services to tailor software applications to an organization’s specific needs and preferences. They provide enhancements to extend the functionality and features of software applications.
Documentation and Training
Managed service providers maintain documentation related to software applications, including user guides, technical manuals, and best practice documents. They may offer training to end-users and administrators on software usage and administration.
Vendor Management
Managed service providers manage relationships with software vendors and suppliers on behalf of their clients.
This includes procurement, licensing, and contract management to optimize vendor relationships.
Cloud Services and Migration
Managed service providers offer services related to cloud computing, including the management of cloud infrastructure and resources. They may assist with the migration of software applications to cloud environments.
Software Consulting and Strategy
Managed service providers provide strategic guidance to organizations, helping them define software strategies, choose suitable technologies, and align software initiatives with business objectives.
Cost Optimization
Managed service providers help organizations optimize their software spending, monitor usage, and implement cost control measures. Software Managed Services offer organizations the advantages of specialized expertise, reduced operational costs, and the ability to focus on core business activities while leaving software management to experts. The specific services offered can be tailored to an organization’s unique software requirements and objectives.
THE RIGHT PROCESS
Our SAS Quest Inc. process includes quality control checks before, during and after each engagement. The result: better outcomes and relationships.
THE RIGHT FIT
SAS Quest Inc. ensures that clients get candidates who not only have the required skills, but are also a fit for their corporate culture and personality.
THE RIGHT RESULTS
Consultants love how SAS Quest Inc. aligns them with projects that match their skills and nurtures future assignments and long-term relationships.